Industries : Communications & Technology

Overview

Convergence, deregulation, broadband, e-business, mobile communications - the Communications landscape is full of opportunities and challenges. Communications providers are struggling to remain profitable in the midst of global competition, consolidation, convergence, overcapacity, and sluggish adoption by reducing costs and improving operational efficiencies. At the same time, they want to deliver innovative revenue-generating products and services to maintain their competitive edge.

Virtusa has years of experience helping Communications companies manage such trade-offs effectively. Our Productization methodology has helped both products and services companies in this industry protect their existing technology investments, reduce cost and complexity, and rapidly deliver innovative and profitable products and services. Here are some of the benefits gained by our clients:

• Convergent Billing: Build and integrate innovative e-billing solutions into core business processes
• Operational Efficiencies: Develop cutting-edge OSS/BSS solutions to reduce operational and capital expense
• Self-Service Solutions: Create innovative solutions to acquire, retain and grow loyal customers
• Rationalization: Consolidate and harvest existing systems and assets while modernizing the infrastructure
• Reduced Cycle Times: Identify and create solutions for reducing key business process cycle times including Order-to-Cash, Concept-to-Market, and Problem-to-Resolution

• Customer Care and Billing
• Mediation and Rating
• Electronic Bill Presentment & Payment
• Provisioning
• Settlements
• eCRM and Portals
  

• Self-Service
• Fraud Detection Systems
• Service Activation
• POS Management
• Call Center Management
• Product Master Catalogs