Attention prospective job seekers! Beware of fraudulent offers Read more
IT Service Manager (Network)
IT Service Manager (Network)
Overview
The successful candidate will be serving as Service Manager supporting the Global IT Infrastructure Operations.
Responsibilities
Establishing the Connectivity services in alignment with standard ITSM process.
You will review service management KPIs as well as other performance data to ensure respective performance of the service provider.
You will oversee the quality of the delivered IT service and solution that support Healthineers business requirements.
You will embrace innovation create respective decision proposals and support/drive the design / implementation process according to IT policies and guidelines.
You will collect new demand, develop, and prioritize pipeline of business demand on an ongoing basis.
You will support Consulting and Troubleshooting of IT infrastructure issues working with Business, IT partners and various IT teams and provide SME support for major incidents as needed.
Required Knowledge and Experience
Education: University degree in engineering / computer science of similar
Experience: 10+ years of relevant work experience as an IT Network Design, Implementation and Administration
5-7 years of relevant work experience as an IT Network/Security Design, Implementation and Administration
Ability to present ideas in business-friendly and user-friendly language appropriate to both executive and managerial audiences.
Ability to effectively manage relationships with other infrastructure teams, application teams, stakeholders, business, and customer representatives.
Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
Provide SME support for major incidents as needed; Consult, Troubleshoot and Solve IT infrastructure issues working with Business, IT partners and various IT teams.
Drive Service Orchestration Management with the development of roadmaps for implementations related to Network services.
Oversee the delivery of quality IT solutions that support Healthineers business requirements ranging from direct requests from the business to complex and cross sector Global strategic initiatives.
Ability to rapidly acquire technical skills and passion for continuous learning.
Industry certifications preferred.
Knowledge and experience with ITIL processes.
Enterprise level Networking knowledge in multiple technical areas including:
Networks (LAN, WAN, WLAN, Switches, Routers, Load Balancers, Proxies)
Systems (Windows, UNIX, Linux)
Information Security (Firewalls, Routers)
Preferred Knowledge/Skills, Education, and Experience
Proven ability to influence the definition of service strategies in various IT infrastructures.
Work experience in network communication, service management as ideally routing protocols as well as network security.
Enterprise service management knowledge in multiple areas mainly Networks and Cloud
Comprehensive experience in analysis of business processes and in management of IT-projects
Familiarity with monitoring and troubleshooting tools and skilled in network troubleshooting.
Soft skill SLF Requirements
Excellent communication skills (both written and verbal)
Quick learner and efficient ability to adapt.
Collaboration & Influencing
Ability to use initiative when needed.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
Learn more
Awards and recognition
Syncing your Virtusa Information
Syncing Complete
Exporting your personal Virtusa brand items
Export Complete
Check your downloads folder for files and implementation instructions.
Assets are now available in your profile for future editing and use.
Loading your existing headshots
Please select any one of the images below
Downloading Secure Assets
Signing out