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The Information Security Engineer II position operates in a support role implementing security, technology and innovation in the Global Security Operations Center (GSOC) environment. The Info Security Engineer II is virtually the same role as Info Security Engineer I, but is a promotion path for individuals that have been in the role for 5-7 years. The centers operate 24x7x365. The GSOC is a pivotal function in the Global Security organization responsible for operation, maintenance, and monitoring of the Managed Security portfolio. This function facilitates the ingress, implementation and egress of advanced client trouble / change requests for DDoS mitigation and Threat Intelligence products as well as active monitoring/response to DDoS alerts/events.
The Information Security Engineer II is expected to perform in an advanced capacity, including escalation support and on-call. Provides mentoring, training and escalation support to front line SOC personnel.
Principal GSOC Duties and Responsibilities (Essential Functions):
Perform basic to moderate changes within the managed security environment
Manage and resolve customer fault, service outage and impairment events
Monitor, triage and response to security alerts for client security events. Investigation and resolution of impairment scenarios on Managed Security products.
Mentor and train peers in the Security Operations environment
Research and implement customer generated change requests for Managed Security products
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLAs
Possess exceptional customer service skills
Multi-task during events
Communicate effectively with managers, customers and vendors
Maintain solid working relationships, including collaborative technical activities with peers
Develop relationships with other teams both within and outside of Security to enhance the customer experience
Strong written and verbal communication skills
Analytical and problem-solving skills
Attention to detail with good organizational capabilitiesPrioritize with good time management skills
Qualifications & Skills:
Required (education / experience / skills / competencies) Requires Bachelors degree in related field plus 2 years relevant experience or equivalent combination of education and experience.
Preferred
4-5 years in a Security Operations environment
Demonstrated understanding of Denial of Service concepts and attack vectors, mitigation options
Demonstrated proficiency in routing and networking skills, including the ability to:
otroubleshoot BGP and BGP community strings
oreview and analyze packet captures
Demonstrated proficiency in configuring Access control Lists
Certifications In specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco or Checkpoint.
Security industry certifications (examples):
CISSP
CRISC
CISM
Security+
CCNA
ACIA
CCNA
CEH
ITIL Foundations
Advanced knowledge and skills of at least one programming language (python preferred)
The Information Security Engineer II position operates in a support role implementing security, technology and innovation in the Global Security Operations Center (GSOC) environment. The Info Security Engineer II is virtually the same role as Info Security Engineer I, but is a promotion path for individuals that have been in the role for 5-7 years. The centers operate 24x7x365. The GSOC is a pivotal function in the Global Security organization responsible for operation, maintenance, and monitoring of the Managed Security portfolio. This function facilitates the ingress, implementation and egress of advanced client trouble / change requests for DDoS mitigation and Threat Intelligence products as well as active monitoring/response to DDoS alerts/events.
The Information Security Engineer II is expected to perform in an advanced capacity, including escalation support and on-call. Provides mentoring, training and escalation support to front line SOC personnel.
Principal GSOC Duties and Responsibilities (Essential Functions):
Perform basic to moderate changes within the managed security environment
Manage and resolve customer fault, service outage and impairment events
Monitor, triage and response to security alerts for client security events. Investigation and resolution of impairment scenarios on Managed Security products.
Mentor and train peers in the Security Operations environment
Research and implement customer generated change requests for Managed Security products
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLAs
Possess exceptional customer service skills
Multi-task during events
Communicate effectively with managers, customers and vendors
Maintain solid working relationships, including collaborative technical activities with peers
Develop relationships with other teams both within and outside of Security to enhance the customer experience
Strong written and verbal communication skills
Analytical and problem-solving skills
Attention to detail with good organizational capabilitiesPrioritize with good time management skills
Qualifications & Skills:
Required (education / experience / skills / competencies) Requires Bachelors degree in related field plus 2 years relevant experience or equivalent combination of education and experience.
Preferred
4-5 years in a Security Operations environment
Demonstrated understanding of Denial of Service concepts and attack vectors, mitigation options
Demonstrated proficiency in routing and networking skills, including the ability to:
otroubleshoot BGP and BGP community strings
oreview and analyze packet captures
Demonstrated proficiency in configuring Access control Lists
Certifications In specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco or Checkpoint.
Security industry certifications (examples):
CISSP
CRISC
CISM
Security+
CCNA
ACIA
CCNA
CEH
ITIL Foundations
Advanced knowledge and skills of at least one programming language (python preferred)
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