Key Responsibilities:
Solution Design & Architecture:
Develop comprehensive solution designs for telecom field force platforms, ensuring alignment with business requirements and strategic objectives.
Work with stakeholders to identify key business needs and translate them into technical requirements.
Design scalable, secure, and high-performance solutions, integrating various technologies, including mobile apps, IoT, cloud services, and backend systems.
Develop end-to-end architecture for the field force platform, ensuring seamless data flow between field agents, systems, and enterprise applications.
Experience specific to BT Field Force platform
Platform Customization & Integration:
Lead the customization of telecom platforms and integrate them with existing telecom infrastructure, enterprise systems (CRM, ERP, etc.), and third-party applications.
Work closely with the development team to ensure solutions are implemented according to the design, within timeline and budget constraints.
Provide solutions to streamline processes such as dispatching, scheduling, inventory management, and reporting for field technicians.
Stakeholder Collaboration:
Collaborate with business analysts, product owners, and subject matter experts to define and prioritize solution features and requirements.
Act as the bridge between technical and non-technical stakeholders, ensuring clear communication and understanding of the solution design.
Performance & Optimization:
Conduct assessments and reviews of existing field force solutions and identify opportunities for process improvement, automation, and system optimization.
Ensure that field force solutions provide real-time data, accurate reporting, and smooth operations for field agents.
Documentation & Compliance:
Create and maintain detailed technical documentation, including solution designs, architecture diagrams, and integration specifications.
Ensure adherence to industry standards, security protocols, and regulatory compliance requirements.
Project Leadership & Support:
Lead solution design sessions and support the project team in the successful implementation of the telecom field force platform.
Provide post-implementation support, troubleshooting, and optimizations based on real-world feedback.
We are seeking a highly skilled and experienced Solution Designer to join our team in the Telecom Field Force Platform domain. As a Solution Designer, you will be responsible for designing, implementing, and optimizing end-to-end solutions that enhance the performance and efficiency of our telecom field force operations. You will collaborate closely with cross-functional teams, including product managers, business analysts, developers, and operations teams, to deliver innovative solutions that meet both business and technical requirements.
Key Responsibilities:
Solution Design & Architecture:
Develop comprehensive solution designs for telecom field force platforms, ensuring alignment with business requirements and strategic objectives.
Work with stakeholders to identify key business needs and translate them into technical requirements.
Design scalable, secure, and high-performance solutions, integrating various technologies, including mobile apps, IoT, cloud services, and backend systems.
Develop end-to-end architecture for the field force platform, ensuring seamless data flow between field agents, systems, and enterprise applications.
Experience specific to BT Field Force platform
Platform Customization & Integration:
Lead the customization of telecom platforms and integrate them with existing telecom infrastructure, enterprise systems (CRM, ERP, etc.), and third-party applications.
Work closely with the development team to ensure solutions are implemented according to the design, within timeline and budget constraints.
Provide solutions to streamline processes such as dispatching, scheduling, inventory management, and reporting for field technicians.
Stakeholder Collaboration:
Collaborate with business analysts, product owners, and subject matter experts to define and prioritize solution features and requirements.
Act as the bridge between technical and non-technical stakeholders, ensuring clear communication and understanding of the solution design.
Performance & Optimization:
Conduct assessments and reviews of existing field force solutions and identify opportunities for process improvement, automation, and system optimization.
Ensure that field force solutions provide real-time data, accurate reporting, and smooth operations for field agents.
Documentation & Compliance:
Create and maintain detailed technical documentation, including solution designs, architecture diagrams, and integration specifications.
Ensure adherence to industry standards, security protocols, and regulatory compliance requirements.
Project Leadership & Support:
Lead solution design sessions and support the project team in the successful implementation of the telecom field force platform.
Provide post-implementation support, troubleshooting, and optimizations based on real-world feedback.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
Learn more
Awards and recognition
Syncing your Virtusa Information
Syncing Complete
Exporting your personal Virtusa brand items
Export Complete
Check your downloads folder for files and implementation instructions.
Assets are now available in your profile for future editing and use.
Loading your existing headshots
Please select any one of the images below
Downloading Secure Assets
Signing out