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Very good communication with client handling experience Strong hands on on production support project, process Should be able to understand ticket requirements and perform corrective action, Push backs when required Should be able to work as an individual contributor Should be aware of production support related roles and responsibilities Willingness of owning application level 3 support related activities Should be hands on familiar with production support specific tools e.g Monitoring - AppDynamics, Splunk, Logic Monitor, Grafana, Datadog etc Issue tracking - ServiceNow, Jira, BMC remedy etc. KB - Confluence, any repository Technical hands-on - SQL, Analytical skills, Hands-on on any programming language Good to have Insurance domain exprience.
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About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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