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Senior Support Engineer
JD
Understand IBM API Connect and DataPower system architecture and concepts. Develops and implements API Connect and DataPower infrastructure & solutions. Implement, build, Monitors, restores service, changes, supports, and handles day to day activities of BMO API Connect or DataPower system. Communicate and coordinate with multiple partners or projects. Implement application release, deploys changes to the production environment, and provides system support and facilitates Incident Management, Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Should be available to provide on call support for production issues as and when required.
Strong skills on IBM DataPower, API connect systems, experience in building or initial setup of API Connect DataPower system is preferred.
Strong skills on IBM DataPower, API Connect system troubleshooting, able to triage APIs, DataPower services, security, network related issues, experience on DataPower operational dashboard, API Connect analytics is preferred.
Strong knowledge in PKI system or security, understand HTTPS TLS mechanism, data encryption or decryption, certificate lifecycle management
Solid understanding of network knowledge, understanding network routing, subnet, network load balancing design. Able to conduct and analysis packet capture.
Basic knowledge of Linux OS. Able to manage file systems, shell profile management, user, storage, vulnerability, and security management.
Work with CI CD tools such as bitbucket, artifactory, Bamboo and ansible to streamline build deployment automation.
Develops bamboo plans and ansible templates
Strong Shell scripting for package build or application deployment automation
Monitors and tracks performance, and addresses any issues.
Works with development teams to build solutions that use enterprise monitoring logging, are self healing and require minimal to zero maintenance.
Conducts independent analysis and assessment to resolve strategic issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads Conducts incident recovery and detailed root case analysis
Deploys manual code to production environment.
Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.
Provides end to end technology support including computer, applications, network and storage, and root cause analysis etc.
Drives and or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
Senior Support Engineer
JD
Understand IBM API Connect and DataPower system architecture and concepts. Develops and implements API Connect and DataPower infrastructure & solutions. Implement, build, Monitors, restores service, changes, supports, and handles day to day activities of BMO API Connect or DataPower system. Communicate and coordinate with multiple partners or projects. Implement application release, deploys changes to the production environment, and provides system support and facilitates Incident Management, Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Should be available to provide on call support for production issues as and when required.
Strong skills on IBM DataPower, API connect systems, experience in building or initial setup of API Connect DataPower system is preferred.
Strong skills on IBM DataPower, API Connect system troubleshooting, able to triage APIs, DataPower services, security, network related issues, experience on DataPower operational dashboard, API Connect analytics is preferred.
Strong knowledge in PKI system or security, understand HTTPS TLS mechanism, data encryption or decryption, certificate lifecycle management
Solid understanding of network knowledge, understanding network routing, subnet, network load balancing design. Able to conduct and analysis packet capture.
Basic knowledge of Linux OS. Able to manage file systems, shell profile management, user, storage, vulnerability, and security management.
Work with CI CD tools such as bitbucket, artifactory, Bamboo and ansible to streamline build deployment automation.
Develops bamboo plans and ansible templates
Strong Shell scripting for package build or application deployment automation
Monitors and tracks performance, and addresses any issues.
Works with development teams to build solutions that use enterprise monitoring logging, are self healing and require minimal to zero maintenance.
Conducts independent analysis and assessment to resolve strategic issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads Conducts incident recovery and detailed root case analysis
Deploys manual code to production environment.
Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.
Provides end to end technology support including computer, applications, network and storage, and root cause analysis etc.
Drives and or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
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