Design and Development:
Develop and implement Business Service Management (BSM) solutions using OpenText tools such as OMi, SiteScope, BSM Dashboard, and Optics.
Configure event correlation, service modeling, and real-time dashboards.
Develop integrations between OpenText BSM tools and ITSM/CMDB solutions.
Monitoring & Automation:
Implement automated workflows to improve IT incident detection, response, and resolution.
Create and maintain synthetic and real-user monitoring configurations using OpenText tools.
Develop custom scripts and plugins for enhanced monitoring and reporting.
Incident & Performance Management:
Develop and configure event correlation and root cause analysis capabilities using OpenText OMi.
Improve the availability and performance monitoring of critical business services.
Work on application performance monitoring (APM) solutions.
Integration & Customization:
Integrate OpenText BSM tools with third-party platforms such as ITSM tools cloud platforms (AWS, Azure), and enterprise applications.
Develop APIs, connectors, and custom scripts for data flow and automation.
Collaboration & Support:
Collaborate with IT operations and business units to optimize OpenText BSM implementations.
Provide troubleshooting, debugging, and performance tuning support.
Ensure compliance with IT governance and security standards.
Required Skills & Qualifications:
Technical Skills:
Strong experience with OpenText monitoring tools such as OMi, SiteScope, BSM Dashboard, and Optics.
Hands-on expertise in monitoring tools, event correlation, synthetic monitoring, and real-user monitoring (RUM).
Experience with scripting languages (Python, PowerShell, Shell, JavaScript) for automation and integration.
Knowledge of APIs, REST, SOAP, SNMP, and database queries.
Experience working with ITOM, CMDB, AIOps, and log analytics solutions.
Soft Skills:
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work in an agile and fast-paced environment.
Preferred Qualifications:
Bachelors or Masters degree in Computer Science, Information Technology, or a related field.
Certifications in OpenText monitoring tools or ITIL.
Experience with cloud monitoring solutions (AWS CloudWatch, Azure Monitor, Google Stackdriver).
Job Location & Work Environment:
Hybrid or remote work options may be available.
Collaboration with IT Operations, DevOps, and Enterprise Architecture teams.
Opportunities for cross-functional projects and skill development.
Key Responsibilities:
Design and Development:
Develop and implement Business Service Management (BSM) solutions using OpenText tools such as OMi, SiteScope, BSM Dashboard, and Optics.
Configure event correlation, service modeling, and real-time dashboards.
Develop integrations between OpenText BSM tools and ITSM/CMDB solutions.
Monitoring & Automation:
Implement automated workflows to improve IT incident detection, response, and resolution.
Create and maintain synthetic and real-user monitoring configurations using OpenText tools.
Develop custom scripts and plugins for enhanced monitoring and reporting.
Incident & Performance Management:
Develop and configure event correlation and root cause analysis capabilities using OpenText OMi.
Improve the availability and performance monitoring of critical business services.
Work on application performance monitoring (APM) solutions.
Integration & Customization:
Integrate OpenText BSM tools with third-party platforms such as ITSM tools cloud platforms (AWS, Azure), and enterprise applications.
Develop APIs, connectors, and custom scripts for data flow and automation.
Collaboration & Support:
Collaborate with IT operations and business units to optimize OpenText BSM implementations.
Provide troubleshooting, debugging, and performance tuning support.
Ensure compliance with IT governance and security standards.
Required Skills & Qualifications:
Technical Skills:
Strong experience with OpenText monitoring tools such as OMi, SiteScope, BSM Dashboard, and Optics.
Hands-on expertise in monitoring tools, event correlation, synthetic monitoring, and real-user monitoring (RUM).
Experience with scripting languages (Python, PowerShell, Shell, JavaScript) for automation and integration.
Knowledge of APIs, REST, SOAP, SNMP, and database queries.
Experience working with ITOM, CMDB, AIOps, and log analytics solutions.
Soft Skills:
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work in an agile and fast-paced environment.
Preferred Qualifications:
Bachelors or Masters degree in Computer Science, Information Technology, or a related field.
Certifications in OpenText monitoring tools or ITIL.
Experience with cloud monitoring solutions (AWS CloudWatch, Azure Monitor, Google Stackdriver).
Job Location & Work Environment:
Hybrid or remote work options may be available.
Collaboration with IT Operations, DevOps, and Enterprise Architecture teams.
Opportunities for cross-functional projects and skill development.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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