Services covered include: Remote Access Services, Identity and Access Management, Active Directory, and Privileged Access.
Microsoft Identity Manager 2016
CyberArk
Hitachi ID Password Manager
SailPoint IIQ
Azure Active Directory Connect
Active Directory
F5 Big-IP
Support incidents and requests are tracked using ServiceNow. Being able to clearly and correctly document the issue, troubleshooting steps completed, resolution, and resolution classification is a critical and a core part of this role.
Following documented processes for known issues and troubleshooting undocumented processes for unknown issues is expected.
Good communication skills, both written and verbal
Strong documentation skills, both technical and for end-users
Ability to operate well in a team environment
2+ years of Identity Management experience
2+ years of Active Directory experience
Ability to operate in regulated business environment (where compliance to government regulations is critically important)
Proven ability to multi-task efficiently
Proven ability to effectively troubleshoot technology issues, provide solutions, and share that solution in a repeatable manner
Fluent in English
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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