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JOB SUMMARY:
The job is to go through the backlogged production incidents, analyse them and share the report with the development team to fix.
ESSENTIAL RESPONSIBILITIES:
Analyse the backlogged production incidents and share the report with the development team to fix.
Take a lead role with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.
Participate in the full software development life cycle by actively taking a lead role on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
EDUCATION:
Bachelor's Degree in Business Administration, Business Management, Information Systems, or related field
EXPERIENCE:
Required
4 - 8 years in IT
Should support in second/evening shift and also in night/graveyard shift.
Preferred
Should have experience worked in Pega applications
3 - 8 years in the US Health Insurance Industry
Claims, clinical & Provider area within healthcare domain
SKILLS
Analytical and Problem-Solving skills.
Communication Skills
SQL Knowledge
Agile Methodology
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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