Experience
Atleast 3+ years relevant technical work experience, in developing and implementing Conversational AI.
Technical skills
Experience with Conversational AI projects and KoreAI, Intent identification and LLM development
Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants).
Proficiency in integrating AI solutions with RESTful APIs and external services.
Knowledge of web services, data retrieval, and integrations.
Hands-on experience with conversational AI platforms, frameworks, and tools.
Collaborate with cross-functional teams to design, develop, and deploy conversational AI applications using Kore AI, across IVR, chat, and voice platforms.
Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions.
Work with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions.
Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
Integrate conversational AI solutions with external systems, web services, APIs, and databases.
Good to have skills
Knowledge of machine learning algorithms and techniques.
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration abilities.
Implementation of best practices and coding standards in conversational AI development, ensuring scalability and maintainability.
Stay updated with the latest trends in Conversational AI and Generative AI technologies, contributing to continuous improvement.
Knowledge in testing, debugging, and performance optimization of conversational AI applications.
P1 STS
Experience
Atleast 3+ years relevant technical work experience, in developing and implementing Conversational AI.
Technical skills
Experience with Conversational AI projects and KoreAI, Intent identification and LLM development
Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants).
Proficiency in integrating AI solutions with RESTful APIs and external services.
Knowledge of web services, data retrieval, and integrations.
Hands-on experience with conversational AI platforms, frameworks, and tools.
Collaborate with cross-functional teams to design, develop, and deploy conversational AI applications using Kore AI, across IVR, chat, and voice platforms.
Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions.
Work with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions.
Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
Integrate conversational AI solutions with external systems, web services, APIs, and databases.
Good to have skills
Knowledge of machine learning algorithms and techniques.
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration abilities.
Implementation of best practices and coding standards in conversational AI development, ensuring scalability and maintainability.
Stay updated with the latest trends in Conversational AI and Generative AI technologies, contributing to continuous improvement.
Knowledge in testing, debugging, and performance optimization of conversational AI applications.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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