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Key Responsibilities
Incident Management & Enhancement Support
Monitor and resolve tickets assigned to the enterprise ServiceNow RPA assignment group.
Perform production checkouts following releases, infrastructure maintenance, scheduled recycles, and fix deployments.
Troubleshoot and resolve issues based on Standard Operating Procedures (SOPs).
Develop and deploy updates to optimize and enhance existing RPA assets using Automation Anywhere 360.
Participate in RPA delivery team meetings and provide insights during release/project discussions.
Provide technical support for Disaster Recovery testing and compliance audits.
Coordinate with vendors and third-party providers for RPA monitoring and support.
RPA Monitoring & Support
Respond to alerts and priority incidents to ensure minimal downtime.
Track and report bot execution status on a daily, weekly, and monthly basis.
Generate incident reports, analyze root causes, and propose proactive solutions.
Identify and implement process optimization opportunities to enhance automation efficiency.
Knowledge Management
Maintain and create Knowledge Articles and SOP repositories for operational efficiency.
Keep documentation updated, including Solution Design Documents (SDD) and Process Design Documents (PDD).
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Required Skills & Qualifications
Incident Management & Operations Support experience in an enterprise RPA environment.
Hands-on experience in Automation Anywhere 360, handling break-fix issues and development of enhancement requests.
Ability to triage and analyze defects in production environments, handling P1 and P2 critical issues.
Strong experience in root cause analysis (RCA) and implementing long-term solutions.
Proficiency in resolving non-code fix issues submitted through ServiceNow.
Experience in bot migration, specifically from Automation Anywhere to Power Apps.
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Nice-to-Have Skills
Knowledge of Automation Anywhere 360 SaaS
Cloud certification.
Key job details
Chennai, Tamil Nadu, India
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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