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Review Ads , Search Contents.
Prepare Ad Content and Creatives.
Review search contents and classify them as per client guidelines.
Review Contents given by client - Comments -edit.
Review landing Pages - Home pages.
Analysts have to check the quality of the content for advertisements. He-she must ensure that the text content that goes online is not offensive or violates any copyright laws
Position Title: Quality Analyst- KPO
Tier - 3
Overview:-
Conduct audits and provide structured feedback for the targeted / entire population with the objective of improving overall process quality.
High performance delivery on all quality parameters.
Perform Root cause analysis.
Team Player & Ability to coach and provide feedback to associates on audits performed.
Data analysis and making designated reports/decks.
Participate in calibrations to ensure consistent scoring & feedback delivery approach.
Communicate to heighten awareness and focus on the importance of positive customer experience.
Make recommendations on quality improvement.
Ensure that internal policies, procedures, and compliance regulations are being followed.
Participate is inter MSP calls..
By using knowledge of process, proactively identify areas of concern & highlight to the change Team.
Prepare TNA / TNI , publish and execute for 100% closure.
Real Time Support (Production/Live Support) on the floor as per the business requirement.
Conduct assessments every fortnight based on the audit findings to gauge team member process knowledge.
Skills/Qualifications:
REQUIRED SKILLS: Quality analyst, Analytical Thinking, Business
Partnership, Presentation/Storytelling
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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