JOB DESCRIPTION
Skill: Operations Manager- KPO
Role / Tier: - Operations Manager- KPO - Tier 1
Job Description:
Role: Manage the entire operations team. Accomplished by refining and implementing performance strategies, Data Building, Meeting Process delivery timelines and adherence. Also responsible for managing attrition for the department and processes; which support current, as well as any future business needs/requirements. Monitor and manage operational costs.
Key Responsibilities:
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Team Management organizes resources, sets goals, carries out strategy from Executives and clients on a day to day basis; reporting responsibilities.
Responsible for following agreed governance model, escalation & communication plan.
satisfaction scores, performance Appraisals and attrition management is managed well.
To ensure that all internal customer/ external queries are followed up on a timely basis.
Collaborate with internal teams.
To be the Key contact for all queries with specific business assigned.
About Virtusa
JOB DESCRIPTION
Skill: Operations Manager- KPO
Role / Tier: - Operations Manager- KPO - Tier 1
Job Description:
Role: Manage the entire operations team. Accomplished by refining and implementing performance strategies, Data Building, Meeting Process delivery timelines and adherence. Also responsible for managing attrition for the department and processes; which support current, as well as any future business needs/requirements. Monitor and manage operational costs.
Key Responsibilities:
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Team Management organizes resources, sets goals, carries out strategy from Executives and clients on a day to day basis; reporting responsibilities.
Responsible for following agreed governance model, escalation & communication plan.
satisfaction scores, performance Appraisals and attrition management is managed well.
To ensure that all internal customer/ external queries are followed up on a timely basis.
Collaborate with internal teams.
To be the Key contact for all queries with specific business assigned.
About Virtusa
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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