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Experience:
· Minimum 10 years of relevant work experience with monitoring setup using any product (Dynatrace, Datadog, ELK stack, Splunk, Grafana/Prometheus, etc.) set up in critical production environments.
· Minimum 5-6 years of work experience in end-to-end observability covering technical, user experience and business outcome metrics. Experience with AIOps is an advantage.
· Has experience working with private cloud and Cloud-native public-cloud (particularly AWS) hosted applications.
· Multi-tenancy setup and data segregation on the observability and AIOps stack.
· Designing and building an Observability & Maintenance (O&M) module for multi-tenant solutions.
· Defining SLIs and setting up SLOs for multi-tenant solutions.
Core Capabilities:
· Experience in implementing Container, Network, APM, RUM, Log Analytics, end-to-end tracing, and custom alerts with Grafana, Prometheus, Grafana Loki (alternatively Logstash or Fluent bit). Implementing the same on any other 3rd party product like Dynatrace is also considered.
· Proficiency with containers and multi-tenancy setup for the observability solution is critical.
· Ability to configure custom alerts, monitors and build AIOps workflows based on telemetry.
· Good understanding of setting up integration capabilities with other systems via APIs and consuming external APIs for IAM as well as ingesting metric-based telemetry via collectors.
· Ability to build custom observability dashboards across different portfolios and personas.
· Setting up Synthetic Monitoring and Test Automation while integrating its telemetry into the observability stack.
· Tenant and data segregation as well as ability to obfuscate sensitive information on the common observability schema.
· Ability to code is preferable – Python / Java and Ansible scripting preferred.
Qualification:
· Observability Foundation certification from DevOps Institute or any product-level accreditation.
· Any recognized System Architecture qualifications (e.g. TOGAF) are a bonus.
Role & Responsibilities:
· Architect, design and ensure Implementation of the entire observability solution to be packaged as a module in a multi-tenant private cloud solution.
· Implement observability solution to monitor and apply the same feature-set across all tenants (monitor and act upon telemetry from tenants – serving as a hypervisor).
· Design and implement integrations as well as externalize APIs.
· Set up authentication and authorization controls by integrating with an IAM layer.
· Work with UI/UX teams to design dashboards for the Observability & Maintenance platform for both the tenants as well as the host.
· Design and set up an AIOps module responsible for automated remediation workflows such as capacity scaling, container restarts, anomaly detection, etc.
· Work on building Proof-of-Concept solutions to view end-to-end tube-maps / service flows for the respective tenant’s services.
· Defining and setting up a CMDB to serve as a source for the infrastructure and application telemetry.
· Work with other teams to ensure the system is well-tested and scalable, meeting tenant demands.
· Define business aligned SLIs and set SLOs for core services and journeys.
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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