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Program Manager

Hyderabad, Andhra Pradesh, India
Posted on: 02-08-2024
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Job description

Position Title: Service Delivery Manager - Data and Cloud Environments
Location: PAN India

  • Minimum 10 years in IT Service Delivery, with at least 5 years managing data and cloud environments
  • Oversee and manage the delivery of data and cloud services to ensure they meet established standards and service levels.
  • Implement and maintain ITIL-based service management processes.
  • Ensure timely and accurate reporting of service delivery performance metrics.
    Team Leadership
  • Lead, mentor, and manage a team of 30+ professionals, including cloud engineers, data analysts, and support staff.
  • Foster a collaborative and high-performance team culture
  • Conduct regular performance reviews and provide continuous feedback to team members.
    Client and Stakeholder Management
  • Serve as the primary point of contact for clients and stakeholders regarding service delivery issues and escalations.
  • Develop and maintain strong relationships with key stakeholders to ensure alignment of service delivery with business objectives.
  • Conduct regular meetings with clients to review service performance and identify areas for improvement.
    Operational Excellence
  • Ensure all services are delivered in compliance with regulatory requirements and company policies.
  • Implement best practices for cloud and data management to optimize efficiency and performance.
  • Oversee incident and problem management processes to ensure timely resolution of issues.
    Continuous Improvement
  • Drive continuous improvement initiatives to enhance service quality and efficiency.
  • Stay updated with the latest trends and technologies in data management and cloud computing.
  • Identify and implement opportunities for automation and process optimization.
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 Key job details

Primary Location
Hyderabad, Andhra Pradesh, India
Job Type
Experienced
Primary Skills
Informatica Power Center
Years of Experience
12
Travel
No
Job Posting
02/08/2024

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