P2-C3-TSTS
Job Title: Lead ServiceNow Developer
Tier : Tier 2/Senior lead software Engineer
We are seeking an experienced Lead ServiceNow Engineer to drive role and persona management initiatives within the NT environment. The ideal candidate will have extensive experience in ServiceNow, specifically in role analysis and persona management. This role will be responsible for analyzing existing roles, defining personas, and creating a framework to manage and govern user assignments effectively.
Responsibilities:
Lead ServiceNow initiatives, ensuring successful implementation and management.
Collaborate with stakeholders to gather and define project requirements.
Develop and implement ServiceNow solutions to meet business needs.
Provide technical leadership and guidance to the team.
Manage system configurations and ensure alignment with best practices.
Maintain ServiceNow modules and ensure system stability and performance.
Qualifications:
Bachelors degree in Information Technology, Computer Science, or a related field.
7+ years of experience working with ServiceNow, including extensive experience in role and persona management.
Proven track record of leading role analysis projects, including validation and definition of role requirements.
Experience in performing gap analysis and creating role/persona frameworks.
Strong knowledge of ServiceNow modules such as ITSM, ITBM, HRSD, and SecOps.
Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams.
Strong problem-solving skills and a proactive approach to managing role/persona discrepancies.
Preferred Qualifications:
ServiceNow Certifications
Experience with ITIL processes and best practices.
Project Management experience, particularly in Agile environments.
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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