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JOB DESCRIPTION
Skill: Incident Management
Desired Skill set
Required qualities and skills:
Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory and theatre environment
Good organizational skills. This position requires that the Incident Manager prioritize their workload while managing customer commitments
Demonstrate a high-level of maturity and confidence during stressful situations
Possess strong presentation and communications skills with a high level of attention to detail
Have strong time management and decision-making skills
Ability to work with internal and external executive level customers with confidence while providing an outstanding experience
Able to work independently with minimal direction
Ability to quickly assess and reclaim order in chaotic situations in a professional manner
Education & Experience:
Minimum of 10+ years of experience in a Network Operations Center or Technical Assistance Center
Minimum of 5-7 years working as an Incident Manager in a multi-vendor environment.
Deep technical experience to include Collaboration and Datacentre Technology
1-2 years experience in a team leadership role while acting as a liaison with external/internal customers.
JOB DESCRIPTION
Skill: Incident Management
Desired Skill set
Required qualities and skills:
Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory and theatre environment
Good organizational skills. This position requires that the Incident Manager prioritize their workload while managing customer commitments
Demonstrate a high-level of maturity and confidence during stressful situations
Possess strong presentation and communications skills with a high level of attention to detail
Have strong time management and decision-making skills
Ability to work with internal and external executive level customers with confidence while providing an outstanding experience
Able to work independently with minimal direction
Ability to quickly assess and reclaim order in chaotic situations in a professional manner
Education & Experience:
Minimum of 10+ years of experience in a Network Operations Center or Technical Assistance Center
Minimum of 5-7 years working as an Incident Manager in a multi-vendor environment.
Deep technical experience to include Collaboration and Datacentre Technology
1-2 years experience in a team leadership role while acting as a liaison with external/internal customers.
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