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ServiceNow Associate Architect
Job description
| Job Title: ServiceNow Senior Lead (Business and Techno Functional Role) Position Summary: The ServiceNow Senior Lead will play a pivotal role in managing and optimizing our ServiceNow platform. This role requires a blend of business acumen and technical expertise to lead and execute ServiceNow projects, ensuring they align with our strategic business goals. The ideal candidate will have a strong background in ServiceNow development and administration, as well as experience in managing cross-functional teams and stakeholders. Key Responsibilities: 1. Strategic Leadership: • Lead the development and implementation of ServiceNow solutions to meet business needs. • Collaborate with business leaders to define and prioritize ServiceNow projects and enhancements. • Develop and maintain a strategic roadmap for ServiceNow, aligning with organizational goals. 2. Technical Expertise: • Design, develop, and deploy ServiceNow applications and modules. • Provide technical leadership and guidance in ServiceNow best practices and development methodologies. • Ensure the performance, reliability, and scalability of the ServiceNow platform. 3. Project Management: • Lead and manage ServiceNow projects from initiation to completion, ensuring they are delivered on time, within scope, and budget. • Coordinate with cross-functional teams, including business analysts, developers, and system administrators. • Conduct regular project reviews, status updates, and stakeholder communications. 4. Business Analysis: • Work with business users to gather and document requirements, translating them into technical specifications. • Perform gap analysis and propose solutions to bridge gaps between business needs and ServiceNow capabilities. • Conduct impact analysis of new requirements and changes on existing systems and processes. 5. Quality Assurance: • Establish and enforce ServiceNow development and configuration standards. • Conduct code reviews and ensure adherence to best practices and coding standards. • Implement and maintain a robust testing and validation process for all ServiceNow changes. 6. User Support and Training: • Provide level 3 support for complex ServiceNow issues and incidents. • Develop and deliver training sessions and materials for end-users and administrators. • Promote user adoption and engagement through effective communication and training programs. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. • Minimum of 7 years of experience in ServiceNow development and administration. • Proven experience in leading ServiceNow projects and managing cross-functional teams. • Strong understanding of ITIL processes and methodologies. • Excellent communication, interpersonal, and stakeholder management skills. • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable. • Experience with Agile/Scrum methodologies is a plus. Skills and Competencies: • Deep technical knowledge of the ServiceNow platform, including modules such as ITSM, ITOM, HRSD,GRC and others. • Ability to translate business requirements into technical specifications and solutions. • Strong problem-solving skills and the ability to think strategically and analytically. • Proficiency in JavaScript, Glide API, and other relevant programming languages and tools. • Experience with integrating ServiceNow with other enterprise systems and tools. |
Qualification
| Job Title: ServiceNow Senior Lead (Business and Techno Functional Role) Position Summary: The ServiceNow Senior Lead will play a pivotal role in managing and optimizing our ServiceNow platform. This role requires a blend of business acumen and technical expertise to lead and execute ServiceNow projects, ensuring they align with our strategic business goals. The ideal candidate will have a strong background in ServiceNow development and administration, as well as experience in managing cross-functional teams and stakeholders. Key Responsibilities: 1. Strategic Leadership: • Lead the development and implementation of ServiceNow solutions to meet business needs. • Collaborate with business leaders to define and prioritize ServiceNow projects and enhancements. • Develop and maintain a strategic roadmap for ServiceNow, aligning with organizational goals. 2. Technical Expertise: • Design, develop, and deploy ServiceNow applications and modules. • Provide technical leadership and guidance in ServiceNow best practices and development methodologies. • Ensure the performance, reliability, and scalability of the ServiceNow platform. 3. Project Management: • Lead and manage ServiceNow projects from initiation to completion, ensuring they are delivered on time, within scope, and budget. • Coordinate with cross-functional teams, including business analysts, developers, and system administrators. • Conduct regular project reviews, status updates, and stakeholder communications. 4. Business Analysis: • Work with business users to gather and document requirements, translating them into technical specifications. • Perform gap analysis and propose solutions to bridge gaps between business needs and ServiceNow capabilities. • Conduct impact analysis of new requirements and changes on existing systems and processes. 5. Quality Assurance: • Establish and enforce ServiceNow development and configuration standards. • Conduct code reviews and ensure adherence to best practices and coding standards. • Implement and maintain a robust testing and validation process for all ServiceNow changes. 6. User Support and Training: • Provide level 3 support for complex ServiceNow issues and incidents. • Develop and deliver training sessions and materials for end-users and administrators. • Promote user adoption and engagement through effective communication and training programs. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. • Minimum of 7 years of experience in ServiceNow development and administration. • Proven experience in leading ServiceNow projects and managing cross-functional teams. • Strong understanding of ITIL processes and methodologies. • Excellent communication, interpersonal, and stakeholder management skills. • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable. • Experience with Agile/Scrum methodologies is a plus. Skills and Competencies: • Deep technical knowledge of the ServiceNow platform, including modules such as ITSM, ITOM, HRSD,GRC and others. • Ability to translate business requirements into technical specifications and solutions. • Strong problem-solving skills and the ability to think strategically and analytically. • Proficiency in JavaScript, Glide API, and other relevant programming languages and tools. • Experience with integrating ServiceNow with other enterprise systems and tools. |
Key job details
Primary Location
Pune, Maharashtra, India
Job Type
Experienced
Years of Experience
9
Travel
No
Job Posting
30/09/2024
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