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Experience: 6 -9 years of experience
Job Summary: We are hiring an Incident Management and Application Monitoring Specialist to ensure the stability and reliability of our systems. This role involves overseeing the entire incident management process, from identification to resolution, and implementing robust application monitoring.
Responsibilities:
Lead the incident management team for prompt issue resolution.
Initiate incident bridge and co-ordinate with multiple stake holders. Send out biz communication during the incident management process.
Follow the application team to implement preventive measures to minimize recurring incidents.
Document incidents tickets with resolutions, and preventive measures.
Knowledge on Payments and cards domain (POS, Clearance and Settlement , Authentication/Authorization, Funding Files etc.)
Good knowledge on SQL. Able to write Query and check DB Logs.
Good knowledge on Incident management and ITIL process.
Qualifications and Skills:
Strong analytical and problem-solving skills.
Proficiency in incident management tools and methodologies.
Ability to work under pressure in a fast-paced environment.
Certifications in incident management or relevant areas are advantageous.
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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