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Chennai

Service Now Lead

Job Description:We are seeking a highly skilled and experienced Senior ServiceNow Developer adept in leveraging the ServiceNow platform to enhance IT Service Management processes, configure the Configuration Management Database (CMDB), manage Incidents, Problems, Changes, Service Catalog, Flow Designer, and proficiently integrate with third-party systems.Responsibilities:1. ServiceNow Development: Architect, design, develop, and configure ServiceNow applications and modules focusing on ITSM processes including Incident, Problem, and Change Management, ensuring alignment with business requirements.2. Configuration Management Database (CMDB): Implement and maintain the CMDB, ensuring data accuracy, relationships, and dependencies between Configuration Items (CIs) to support efficient IT asset management and service relationships.3. ITSM Expertise: Utilize in-depth knowledge of ITSM methodologies and best practices to improve and automate Incident, Problem, and Change Management processes within ServiceNow.4. Service Catalog Development: Design, customize, and enhance the Service Catalog, ensuring its effectiveness in streamlining service requests and delivery.5. Flow Designer and Automation: Utilize ServiceNow Flow Designer to automate and orchestrate workflows, optimizing efficiency and reducing manual efforts across various processes.6. 3rd Party Integrations: Integrate ServiceNow with third-party systems and applications using REST, SOAP, and other web service APIs to ensure seamless data exchange and interoperability.7. Collaboration and Troubleshooting: Collaborate with stakeholders, business analysts, and technical teams to understand requirements, troubleshoot platform-related issues, and provide timely resolutions.8. Documentation and Reporting: Create comprehensive technical documentation, system architecture diagrams, design specifications, and reporting dashboards to facilitate effective communication and knowledge sharing.Required Skills and Qualifications:1. ServiceNow Expertise: Extensive hands-on experience (X+ years) working with the ServiceNow platform, with an emphasis on ITSM modules and configurations.2. CMDB Management: Profound understanding and practical experience in configuring and maintaining the CMDB in ServiceNow.3. ITSM Processes: Strong expertise in Incident Management, Problem Management, and Change Management within the ServiceNow environment.4. Service Catalog Customization: Proven track record in designing and customizing Service Catalog items and workflows.5. Flow Designer Proficiency: Experience in utilizing ServiceNow Flow Designer to automate processes and workflows.6. 3rd Party Integrations: Demonstrated experience integrating ServiceNow with diverse third-party systems and applications using REST, SOAP, and web service APIs.7. Technical Skills: Proficiency in JavaScript, GlideScript, HTML, CSS, and related web technologies for ServiceNow customization and development.8. Communication and Collaboration: Excellent communication skills with the ability to work collaboratively in a team environment.Preferred Certifications: (an added advantage)1. ServiceNow certifications related to ITSM, CMDB, or specific modules (e.g., Certified Implementation Specialist in ITSM or CMDB).2. Familiarity with Agile/Scrum methodologies for project management within ServiceNow.
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CREQ207294
ServiceNow
India, Chennai
Hyderabad

Service now testing

P1 C2 STSResponsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary, works on multiple projects/systems as a project team member and are a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Drafting test & code performance plans5 to 7 years of relevant QA experience.Identify test requirements from specifications and design testing to ensure coverage of project.Develop, document, and maintain test cases including data, and scripts used. Execute and evaluate manual or automated test cases and report test results using Java and Selenium. Isolate, replicate, and report bugs and verify bug fixes.Understanding of industry best practices.xCreate clear, concise detail-oriented test plans cases.Ability to understand and create test plans from specifications.Communicate with development and project management.Knowledge of Regression testing.Participate in Agile calls, including sprint planning, daily stand-ups, and retrospectives.Tool: Knowledge of different framework like ATF and SeleniumKnowledge of ServiceNowLead and mentor a team of 8 to 15 QA Team members providing guidance, support and technical expertise to ensure successful project completion.Collaborate with cross-functional teams to understand requirements and translate them into automated test cases.Take ownership of testing initiatives and driveContinuous improvement in automation processes.
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CREQ204396
ServiceNow
India, Hyderabad
Bangalore

Data Engineer

Data Migration Strategy & ArchitectureLead the design and architecture of data migration solutions for large-scale enterprise projects.Define the overall data migration strategy, including scope, timelines, and resources, to ensure the successful migration of data between systems.expert guidance on migration best practices, methodologies, and tools.Project Leadership & CoordinationManage and coordinate data migration efforts across cross-functional teams, including data engineers, business analysts, and project managers.Ensure that migration timelines and quality standards are met, delivering projects on schedule and within budget.Collaborate with stakeholders, including business users, data owners, and technical teams, to ensure alignment of goals and expectations.Data Mapping & TransformationDefine data mapping rules between source and target systems, ensuring data integrity and completeness.Oversee the development of data transformation logic and ensure compliance with business and technical requirements.Identify and resolve any data-related issues, such as data discrepancies, transformations, and validation failures.Tool Evaluation & ImplementationEvaluate and recommend data migration tools, platforms, and technologies that fit the specific needs of the project.Oversee the implementation of these tools, ensuring they are integrated effectively with other systems.Data Quality & ValidationEnsure data quality standards are maintained throughout the migration process, including data cleansing and validation activities.Conduct post-migration testing and validation to ensure the integrity and accuracy of the migrated data.Documentation & ReportingCreate and maintain comprehensive documentation of data migration processes, mappings, and designs.Prepare reports and status updates for stakeholders, ensuring transparency and visibility throughout the migration process.Risk ManagementIdentify potential risks and issues during the migration process, and implement mitigation strategies.Proactively resolve any challenges that arise during the migration lifecycle to minimize disruption.UI/UX DesignCollaborate with product managers, developers, and other stakeholders to create intuitive and engaging user interfaces for web and mobile applications.Design wireframes, prototypes, and high-fidelity mockups that communicate design concepts and interactions.Ensure that user interfaces are visually consistent, aligned with brand guidelines, and optimized for usability.Create and maintain design systems, including UI components, patterns, and style guides.
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CREQ207448
Data Governance
India, Bangalore
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