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Chennai

Service Delivery Manager

Daily program management throughout the program life cycle Defining the program governance Planning the overall program and monitoring the progress.Managing the program budget Managing risks and issues and taking corrective measurementsCoordinating the projects and their interdependencies. Managing and utilizing resources across projectsManaging stakeholders communication.Aligning the deliverables to the program outcome with the aid of the business change manager; andManaging the main program documentations such as the program initiation document.The program manager must have strong practical experience in project management, which was gained through managing large and complex projects. He or she must have the following:Good knowledge and handling of project and program management methodology and techniques.Good understanding of the wider objectives of the program.Ability to work positively with the wide range of individuals involved in program management.Strong leadership and management skills;Good knowledge of budgeting and resource allocation procedures; andThe ability to find innovative ways to resolve problems.Technical Skills:Must-Have:Experience in data integration, ingestion, and reconciliation.Proficiency with Snowflake, AWS Services, and DBT.Nice-to-Have:Experience with PowerBi, Qlik Replicate, Fivetran, Snaplogic, Globalscape, Python, Full stack (Node/React.js), AI/ML, Informatica ETL, Oracle PL/SQL, Qliksense/Qlikview.Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).Minimum 8-10 years of experience in IT service delivery or a related field.Proven experience in leading and managing a team of technical support professionals.Strong understanding of ITIL principles and best practices (ITIL v4 Foundation certification a plus).Experience with service level agreements (SLAs) and service management tools.Excellent problem-solving and analytical skills.Strong communication, interpersonal, and negotiation skills.Ability to work independently and as part of a team in a fast-paced environment.Excellent organizational and time management skills.Experience with ticketing systems and IT service management tools (e.g., ServiceNow) a plus.
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CREQ218679
Data Platforms
India, Chennai
Bangalore

DevOps with Harness

Harness CI/CD Expertise:Proficiency in setting up and managing Harness CI/CD pipelines for enterprise systems.Experience in creating CI/CD pipelines across any 2 technologies (Java, .NET, Lambda, Python and Database) with a focus on build, automation and deployment optimization.Hands-on experience integrating SaaS platforms (e.g., JIRA, JFrog, DataPower, F5) and hosted platforms (e.g., GitHub, Jenkins, SonarQube, Checkmarx) into Harness pipelines.Knowledge of deployment patterns such as Blue-Green and Canary.Familiarity with quality gates (e.g., SonarQube, Checkmarx) and artifact repositories like JFrog Artifactory.Expertise in configuring Harness Delegate Provisioning, RBAC rules and LDAP Integrations setups.Cloud and Infrastructure as Code (IaC):Strong expertise in AWS and cloud infrastructure management.4years of experience with Terraform for provisioning across development, staging, and production environments.CI/CD Tools and Pipelines:Experience with Jenkins, Harness or similar CI/CD tools for pipeline developmentProficiency in pipeline scripting, including Jenkins and Harness-specific pipelines.Version Control:Expertise in GitHub, including enterprise-level setups and integration with CI/CD pipelines.Programming and Scripting:4years of experience with scripting languages such as Python, Shell and Terraform for automation and troubleshooting.Containers and Orchestration:1years of hands-on experience with Docker and Kubernetes (CKA certification preferred).Knowledge of container image repositories such as ECR.Secondary SkillsMigration and Integration Support:Hands on experience with pipeline migration strategies from Jenkins or other CI/CD tools to Harness.Familiarity with integrating SSO, SailPoint, Service Now, Jira, SonarQube and other enterprise tools into the Harness ecosystem.Configuration and Automation:Experience customizing accounts with roles, policies, OPA and security groups using Terraform and other automation tools. Observability and Monitoring Tools:Knowledge of monitoring and reporting mechanisms for CI/CD pipeline performance and reliability.Data and Messaging Tools:Familiarity with Kafka, Zookeeper, and ELK Stack for application monitoring and data flow optimization.
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CREQ218574
DevOps
India, Bangalore
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