This role is focused daily operations of a larger CyberArk service. Project support will include upgrades to existing services, as well as development and planning around new services. Operational support will include system checks, maintenance, end-user support, and problem resolution. Project and operations support require interactions with Subject Matter Experts, as well as end-users at all levels within the client organization. This team supports global sites and services making excellent written and verbal communication skills of utmost importance.Services supported include: CyberArk Working with other teams involved in: Microsoft Identity Manager Active DirectorySupport requests and changes are tracked using ServiceNow. Being able to clearly and correctly document the issue, troubleshooting that was done, resolution, and resolution classification is critical and a core part of this role.Following documented processes for known issues and troubleshooting undocumented processes for unknown issues is expected.A successful candidate will be able to take an incomplete request through scope, assessment, action, documentation, and resolution independently. Their greatest success will then be to have others follow their processes with the same success. 3 or more years of relevant IT experience 2 or more years of experience working with CyberArk 2 or more years of experience with Active Directory Experience with CyberArk backend services Lifecycle Management of CyberArk Excellent communication skills, both written and verbal Strong documentation skills both technical and for end-users Ability to operate well in a team environment Ability to operate in regulated business environment where compliance to government regulations is critically important Proven ability to multi-task efficiently Fluent in English Experience with an ITSM application, preferably ServiceNow Certifications in any/all relevant technologies listed Proven track record in end-user support roles Proven track record in managing multiple large and complex projects at the same time Proven growth in IAM services

Network Design & Planning: Collaborate with the team to design and implement network solutions based on project requirements.Configuration & Installation: Configure routers, switches, firewalls, and other networking equipment in line with project objectives.Network Monitoring & Troubleshooting: Monitor network performance, identify potential issues, and troubleshoot connectivity problems.Documentation: Develop and maintain detailed network design and configuration documentation.Security Protocols: Implement and manage network security protocols, ensuring compliance with industry standards.Testing & Validation: Perform end-to-end testing of network infrastructure to ensure performance, scalability, and security.Project Management: Work with stakeholders to define timelines, deliverables, and milestones, providing regular updates on project progress.Support & Maintenance: Provide ongoing support and maintenance during the implementation phase and post-project.Required Qualifications:Proven experience in network architecture and implementation.Expert level knowledge on LAN & DC Switching technologies.Good understanding and hands on working in all Cisco Catalyst & Cisco Nexus switches.Good Knowledge and configuration experience on SPAN, RSPAN & ERSPANGood Understanding on 3-tier architectureGood understanding on Firewall rules and network segmentation.Hands-on experience with network security, firewalls, VPNs, and access control.Good network analytics and architectural skills in understating the complex network infrastructure. Hands on experience in Ruckus switches is an added advantage.Must be able to prepare and contribute to network HLD & LLDStrong knowledge of networking protocols such as TCP/IP, BGP, OSPF, and MPLS.Proficiency with networking hardware (Cisco, Ruckus, etc.).Experience with networking tools (e.g., SolarWinds, NetBrain).Strong troubleshooting skills and the ability to diagnose and resolve complex network issues.Knowledge with cloud-based networking (AWS, Azure, etc.) is a plus.Excellent communication and collaboration skills.Ability to work in a high paced environment, be flexible, follow tight deadlines, organize, and prioritize work. Significant experience working with vendors, professional services, and providers. Automation first mindset.Agile Enterprise mentality.Self-starter who continuously develops new skills and proactively leads own career and development.Excellent influencing, networking, and collaborative working skills.Education & Certifications:Bachelors degree in computer science, Information Technology, or a related field (or equivalent work experience).Minimum 10 years of relevant working experience, with the last 5 years in large-scale network architecture design implement and support network deployment, implementation, and operationsRelevant certifications (CCNA, CCNP, CompTIA Network+, etc.) are highly desirable.

Network Design & Configuration:Design, implement, and maintain secure and reliable network solutions.Configure, install, and maintain network hardware such as routers, switches, firewalls, and load balancers.Support network capacity planning and design for scalability and performance optimization.Network Monitoring & Troubleshooting:Monitor network performance and availability using tools like SolarWinds, Nagios, or PRTG.Identify and resolve network issues including latency, connectivity, and performance problems.Troubleshoot and resolve network-related issues across LAN, WAN, and wireless environments.Security:Implement and maintain network security protocols, firewalls, and VPN configurations to safeguard against unauthorized access.Collaborate with the security team to address network vulnerabilities and respond to security incidents.Documentation & Reporting:Create and maintain detailed documentation of network configurations, designs, and changes.Provide regular updates on network performance, incidents, and troubleshooting efforts.Collaboration & Support:Work closely with other IT teams to ensure seamless integration of network systems with applications and databases.Provide second and third-tier support for network-related issues.Assist in the planning and execution of network upgrades and migrations.Project Management:Assist with network-related projects including upgrades, deployments, and migrations.Ensure that projects are delivered on time, within scope, and meet performance requirements.________________________________________Required Qualifications:Experience:3-5 years of hands-on experience in network engineering or related field.Technical Skills:Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN, BGP, OSPF, etc.).Experience with network hardware (Cisco, Juniper, Arista, etc.).Hands-on experience with network monitoring tools (e.g., SolarWinds, Wireshark).Familiarity with network security practices (firewalls, VPNs, intrusion detection/prevention systems).Solid understanding of wireless networking, QoS, and network segmentation.Certifications (preferred but not required):CCNA, CCNP, or other relevant certifications.CompTIA Network+, Certified Information Systems Security Professional (CISSP) are also a plus.Soft Skills:Strong analytical and troubleshooting skills.Excellent written and verbal communication skills.Ability to work both independently and collaboratively with cross-functional teams.Detail-oriented with strong organizational and time management skills.