IAM with CyberArk Consultant
Services supported include:
CyberArk
Working with other teams involved in:
Microsoft Identity Manager
Active Directory
Support requests and changes are tracked using ServiceNow. Being able to clearly and correctly document the issue, troubleshooting that was done, resolution, and resolution classification is critical and a core part of this role.
Following documented processes for known issues and troubleshooting undocumented processes for unknown issues is expected.
A successful candidate will be able to take an incomplete request through scope, assessment, action, documentation, and resolution independently. Their greatest success will then be to have others follow their processes with the same success.
3 or more years of relevant IT experience
2 or more years of experience working with CyberArk
2 or more years of experience with Active Directory
Experience with CyberArk backend services
Lifecycle Management of CyberArk
Excellent communication skills, both written and verbal
Strong documentation skills both technical and for end-users
Ability to operate well in a team environment
Ability to operate in regulated business environment where compliance to government regulations is critically important
Proven ability to multi-task efficiently
Fluent in English
Experience with an ITSM application, preferably ServiceNow
Certifications in any/all relevant technologies listed
Proven track record in end-user support roles
Proven track record in managing multiple large and complex projects at the same time
Proven growth in IAM services
Key job details
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.
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