Consumers in technology and healthcare segments demand improved quality and value with 24X7 anytime, anywhere support. Payers have an opportunity to introduce innovative and patient-centric contact center platforms to engage customers effectively and drive loyalty. Building next-gen analytics competency through smart solutions can enable organizations to enhance sustainability, deliver better outcomes, improve service delivery, set future vision, and mitigate risk factors. Virtusa's proven expertise in digital transformation helps these businesses deliver a world-class customer experience leveraging innovative solutions such as mobile apps, IoT-based health monitoring, and predictive, descriptive, and prescriptive offerings. These help enterprises become more customer-centric, and position themselves as value providers.