Virtusa partnered with HFS, a global business research consultancy firm, to organize a roundtable webinar on customer experience (CX) transformation. Twenty senior executives discussed the changing nature of customer service and the accelerated digital transformation challenges brought on by the pandemic.
HFS compiled a research report based on the discussion that outlines:
- How customer service is changing to operate in the new hybrid working environment
- Impact of the hybrid work environment on customer and employee experience (EX)
- Barriers to customer service transformation
- Role of CEOs/senior leadership in overcoming those barriers
To learn more key findings from the Service Transformation: Putting the customer at the center of your business roundtable, please download a copy of the report below.
Related content