Globally, as countries continue to expand their digital infrastructure and services, operators are challenged with network rollout such as fiber, cable, and 5G at a faster pace. Network plan and build, which has been traditionally very manual intensive, makes it extremely difficult for operators to meet the demand on time.
The operational process is across project management, survey, design, planning, estimation, partner and supplier management, and implementation. The process involves thousands of technicians and suppliers, that makes it extremely difficult to manage tasks and adhere to SLAs, often resulting in unforeseen delays and handoffs.
Automation strategies - process assessment and mining, process evaluation and workflow automation, task automation - will reduce the human dependency and speed up the end-to-end rollout process, while data captured at the task level will provide a better view of the overall program to various stakeholders through visualization and recommendations.