success story

Innovating healthcare through agile transformation

Following the COVID-19 pandemic, the healthcare organizations must adapt swiftly and effectively to ensure sustainability and growth. As healthcare providers navigate these complexities, the need for innovative strategies has never been more critical. Virtusa proudly partnered with a prominent healthcare provider to address the pressing challenges of the initial Medicaid redetermination process. Through this collaboration, we achieved remarkable outcomes, including a substantial 40% cost reduction. Our end-to-end Agile transformation not only streamlined operations but also equipped the client with the tools necessary to thrive in a dynamic environment. This success story highlights how strategic partnerships can drive significant improvements in efficiency and cost-effectiveness, ultimately enhancing patient care and organizational resilience.

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Key challenges encountered

Our client faced several significant hurdles:

  • Declining subscriptions
    The Medicaid redetermination initiative resulted in a substantial drop in subscriber numbers.
  • Budget limitations
    With mounting financial pressures, the client aimed to streamline their IT budget and issued multiple RFIs for over 800 contingent workers across various programs.
  • Demand for real-time collaboration
    The client sought a partner capable of fostering near real-time collaboration while also tackling high attrition rates within their workforce.
Our strategic approach

Virtusa implemented a holistic and customized solution that prioritized effective collaboration and enhanced automation:

  • Integrated collaboration: We engaged closely with the client to understand their specific requirements, designing tailored approaches for each RFI to ensure optimal results.
  • Thought leadership in innovation: Virtusa introduced forward-thinking nearshore options to facilitate real-time collaboration, greatly improving communication and project outcomes.
  • Commitment to quality assurance: Our investment in bolstering QA resources enabled the client to enhance automation across their applications, leading to improved operational efficiency.
Innovating Healthcare Through Agile Transformation
Impact delivered

The outcomes of our partnership were truly transformative:

Substantial cost reduction

Achieved an impressive 40% savings, allowing the client to reallocate resources strategically.

Enhanced automation capabilities

Tackled complex automation issues across multiple applications, streamlining processes and minimizing manual workloads.

Thorough optimization plan

Established a foundational automation matrix and delivered a comprehensive optimization strategy, identifying future automation opportunities aligned with the client’s long-term objectives.

This collaboration showcases the effectiveness of teamwork and innovation in addressing the healthcare industry's challenges. By leveraging Agile methodologies and a strong commitment to quality, we resolved immediate issues and set the stage for future growth and enhanced efficiency.

Drive team agility at a sustainable pace

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