success story

Virtusa establishes a dynamic Power Platform CoE for a top Middle East financial institution

In today's competitive finance industry, operational efficiency is paramount. Leading institutions are embracing low-code/no-code (LCNC) platforms like Microsoft Power Platform to empower business users and automate manual processes. This case study explores how Virtusa partnered with a prominent UAE bank to establish a dynamic Power Platform Center of Excellence (CoE) and streamline document management workflows.

The client: A legacy of excellence in the Middle East and beyond

The client, a leading bank in the UAE with a global presence, sought to enhance accessibility and efficiency for its business users. They envisioned a solution seamlessly integrated with Microsoft Teams, promoting user-friendliness and cost-effective licensing. Recognizing the versatility of Power Platform, they strategically established a CoE to leverage its low-code capabilities across various business needs.

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The Challenge

Streamlining document management and boosting security

The client's existing document translation and contact extraction processes were labor-intensive, requiring significant human resources. Additionally, sharing sensitive documents via email raised security concerns. The lack of a document inventory system further complicated management and compliance. These inefficiencies led to:

  • Resource strain: the availability of limited human resources burdened multiple departments within the organization
  • Security risks: sharing sensitive documents via email for translation raised serious security concerns within the bank
  • Compliance challenges: The absence of a document inventory system hindered compliance efforts and led to operational inefficiency
  • Slow turnaround times: Manual processes led to delays
  • Increased error rates: Manual data extraction raised the risk of human error, jeopardizing the accuracy of crucial financial information
The Solution

A Power Platform-powered transformation

Virtusa devised a comprehensive Microsoft Power Platform solution to address these challenges:

  • Automated document translation: Power Automate triggers translation upon uploading Arabic documents, leveraging AI Builder for accuracy.
  • Intuitive user interface: Power Apps create a user-friendly interface within Teams for document upload and real-time translation progress monitoring.
  • Secure document storage: SharePoint integration ensures secure storage with robust security protocols and search capabilities for easy retrieval.
  • Automated notifications: Workflow notifications inform users about translation completion, archiving, and deletion actions.
  • Enhanced security: Role-based access controls (RBAC) restrict access to sensitive documents.
  • Comprehensive data management: A detailed document access and inventory system facilitates compliance with regulations.
  • User training and support: Extensive training and ongoing support empower users to maximize the solution's effectiveness.

 

Microsoft Power Platform solution
The Benefit

Improved efficiency, enhanced security, and future-proof innovation

This Microsoft Power Platform solution delivers significant benefits:

  • Enhanced ROI: Automation reduces reliance on manual labor, boosting ROI to 75%
  • Reduced maintenance: The SaaS platform minimizes maintenance needs
  • Improved data integrity and security: Proactive risk mitigation ensures regulatory compliance
  • Streamlined workflows: Seamless Teams integration facilitates efficient approval processes
  • Faster turnaround times and cost savings: Expedited data processing saves time and money
  • AI-powered agility: AI Builder empowers citizen developers for future optimization
  • Scalability and continuous improvement: The solution adapts to evolving needs, fostering innovation

 

Partner with Virtusa for your Microsoft Power Platform journey

Virtusa's expertise in Power Platform empowers financial institutions to optimize operations and unleash the capabilities of citizen developers. Contact us today to discuss how we can help you transform your business with low-code/no-code solutions.

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